Terms and conditions of use

Refund Policy

If you are not satisfied with your Soft Saints, Inc. purchase of a product, please call 1-714-505-3127 for a Return Material Authorization (RMA) request within 7 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to Soft Saints, Inc. within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 20% restocking fee will be assessed on all returns. Original shipping charges will not be refunded. Credit card fees charged Soft Saints, Inc. by your credit card company will not be refunded. Additional shipping fees will be charged if exchange is not due to any negligence on the part of Soft Saints, Inc.

Soft Saints, Inc. will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Return Material Authorization (RMA)” that was a result of an incorrect email address and/or mailing address provided by you to Soft Saints, Inc. The customer is responsible for providing a correct/working e-mail address.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Contacting the Company. You may contact the Company for customer support or service by calling us at (714) 505-3127 from 9:00 to 6:00 PST Monday - Friday. Or by postal mail to Soft Saints, Inc., P.O. Box 1588, Tustin, CA 92781

Soft Saints, Inc. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Soft Saints, Inc's. website. You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our website. It is your obligation to review our refund policy for any such revisions.

Privacy

What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in the following ways.• To personalize your experience (your information helps us to better respond to your individual needs)• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.• To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service informtion, etc.• To administer a contest, promotion, survey or other site features.

How do we protect your information?
We use vulnerability scanning and/or scanning to PCI standards. We use an SSL certificate.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer outside parties your personally identifiable information. This does not include trusted third parties who assist us in operation our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 8/20/1914.

Contacting us
If there are any questions regarding this privacy policy you may contact us using the information below: Soft Saints, Inc., P.O. Box 1588, Tustin, California 92781